Refund and Returns Policy
Sama Al Jaber General Trading Company (hereinafter referred to as “Sama Al Jaber”), based in Basra, Iraq, offers a wide range of frozen meat, frozen chicken, and chicken cuts through its website and authorized representatives.
1. Product Compliance and Storage:
All food products offered by Sama Al Jaber comply with Iraqi food safety regulations and are stored and supplied following strict industry standards. The responsibility for the food item transfers to the buyer upon receipt. Sama Al Jaber is not responsible for the condition of the food item after delivery.
2.Returns and Replacements:
a) Damaged Products:
Customers have the right to a replacement or full refund if the received food item is damaged.
Customers are not entitled to replacement if the food item arrives in good condition due to its nature as a frozen product.
b) Before Shipping:
Customers have the right to replace their purchased food item before it is shipped.
Customers have the right to cancel their purchase order before shipping and receive a 65% refund of the amount paid.
3. Export and Ownership:
Ownership of exported food items transfers to the customer once the necessary documentation is completed and the shipment is loaded onto the chosen transportation method. The customer assumes full responsibility for the food item thereafter.
4. Machines and Equipment:
Customers have the right to replace machines provided with their purchase if they experience manufacturing malfunctions.
Replacement applies only if the malfunction affects the machine’s functionality.
Free-of-charge machines are also subject to replacement in case of malfunctions.
6. Contact Information:
For further inquiries, please contact Sama Al Jaber through the website’s contact page or by calling the customer service office in Basra at the following number: 009647817000007.
7.Additional Notes:
These terms and conditions are subject to change without prior notice.
By using Sama Al Jaber’s services, customers agree to be bound by these terms and conditions.